Public survey shows positive results for 32A District Court

By: Brendan Losinski | Advertiser Times | Published February 22, 2017

 The 32A District Court is working to ensure that those with business there have an easy and personable experience while there. Pictured, Court Administrator Marcy Ruggirello was among those who oversaw the surveys and decided how to proceed after receiving the results.

The 32A District Court is working to ensure that those with business there have an easy and personable experience while there. Pictured, Court Administrator Marcy Ruggirello was among those who oversaw the surveys and decided how to proceed after receiving the results.

Photo by Deb Jacques

HARPER WOODS — For the fourth year in a row, the 32A District Court in Harper Woods received high marks from members of the public regarding their experiences with the court. 

Using a survey that was administered in courts statewide, the 32A District Court asked court visitors and users questions about whether the court was accessible, timely, fair and if they were treated with courtesy and respect by the judge and court staff. 

“We want to know if the customer — whether they’re a plaintiff, a defender or a juror — is pleased,” said Court Administrator Marcy Ruggirello. “I think we’ve been graded pretty well, but if there are areas for improvement, we want to take action to make sure the court is as user-friendly and as good an experience as we can.”

Each survey is a one-page document with 10 questions; they are distributed every year and are administered by the State Court Administrative Office.

“They give us a time frame to do it in,” said Ruggirello. “We had them available when people checked into court, and we had them offered at our court office. We had collection boxes inside the court where people could turn them in. If the State Court Administrative Office wants to do it again this year, we will do it and they will let us know when they will be sent out.”

Court officials are pleased with the results.

“Our court serves the people, so their views are critically important in helping us make decisions on how to improve court operations,” 32A Chief Judge Daniel Palmer stated in a press release. “I am very proud of the hard work put in by our team at 32A District Court, and we are committed to being even more efficient and focused on improving service to the public.”

Highlights from the survey include 96 percent of court users saying that they were treated with courtesy and respect by court staff, 92 percent of court users saying the way the judge handled their cases was fair, and 84 percent of court users saying that they were able to get their business done in a reasonable amount of time.

Ruggirello said there is room for improvement and the court is looking for ways to ensure that the scores for 2017 are higher than before.

“Scores for ‘I was able to get my court business done in a reasonable time’ has gone down since 2015, so we would like to address that,” she said. “We want to work to get things moving along more quickly. I think we do a good job, but I would like to see why that score went down from last year.”

The survey was developed with input from judges and court administrators statewide, and the results are tabulated by the State Court Administrative Office.