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Madison Heights outlines response to viral outbreak

By: Andy Kozlowski | Madison - Park News | Published March 19, 2020

MADISON HEIGHTS — All city-run events and activities have been postponed or canceled in Madison Heights until April 12, following a state of emergency declared by Mayor Brian Hartwell.

The proclamation came March 16 in response to the coronavirus crisis, which the week prior had been labeled a pandemic by the World Health Organization. The postponement and cancellation of events is an attempt to encourage “social distancing” between people, in hopes of slowing a virus where those carrying it can be asymptomatic yet contagious for up to 14 days.

In Madison Heights, the library and Active Adult Center facilities are also closed until April 12. Also closed are the City Clerk’s Office, the City Treasurer’s Office, the Parks and Recreation Division, police records, the Building Department and other “nonessential” services until further notice.

All essential public safety services and departments continue to operate, however, including police, fire, EMS, public works, administration and fiscal services. City employees continue to report to work unless they are sick, showing symptoms or other arrangements have been made.

Residents can continue to conduct business online at; via phone, integrated voice response, at (855) 725-0895; or through the 24-hour drop box located at City Hall, 300 W. 13 Mile Road. Drop box locations are outside on the north side of City Hall, and inside the main entrance on the south side of City Hall.

“We are taking prudent measures to limit face-to-face contact and public interactions during this present outbreak,” said Madison Heights City Manager Melissa Marsh in a statement. “In addition to washing your hands and practicing social distancing, we encourage all Madison Heights residents who feel ill to self-quarantine.”

Nonessential city meetings have also been canceled until April 12. At press time, the March 23 City Council meeting was still scheduled to take place, but officials were encouraging residents to submit public comments via email ( or via the 24-hour drop box outside City Hall. Council meetings will continue to be streamed live on the city’s website and cable channel.

To arrange deliveries to City Hall at this time, one should first call (248) 583-0829. Citizens are requested to mail in, email or drop off all birth certificate and death certificate requests, as well as business licenses and animal licenses. All certificates and licenses will be mailed.

Forms are also available at For more information, call the City Clerk’s Office at (248) 583-0826.

The City Treasurer’s Office is waiving past due fees for water bills due March 30 if payments are made by April 12. Customers are encouraged to pay using credit/debit cards or via e-check online using the city’s secure double-encryption payment processing system. Pay online at by clicking the Online Payments button, or pay by phone by calling the city at (855) 725-0895.

Payments can also be mailed to City Hall, 300 W. 13 Mile Road, Madison Heights, MI 48071. Remittance stubs can be placed in an envelope along with a check or money order and submitted in the drop box on City Hall’s north side. Cash payments will not be accepted. To learn more, call the City Treasurer’s Office at (248) 583-0846.

While the library is closed through at least April 12, patrons can still check out e-books, audiobooks, movies, music and novels in digital formats, available online 24/7 along with various databases at For more information on this service, call the library at (248) 588-7763.

At the Community Development Department, permit applications and applications for new licenses or renewals continue to be accepted online and at the 24-hour drop box. All landlord rental inspections and hearings are suspended until further notice.

Roslyn Grafstein, the mayor pro tem, urged everyone to stay safe.

“While this may be inconvenient, please take precautions to help everyone. You know people that are immune-compromised, but they keep their health private and they are scared. Your choices could change their lives,” she said. “Please be patient with each other, and be part of the solution.”