Macomb Township woman recognized for excellent customer service

By: Alex Szwarc | Macomb Township Chronicle | Published September 10, 2019

 Macomb Township’s Claudete Rotary, right, was honored Aug. 28 for excellent customer service. She works as a housekeeper at the Hyatt Place Detroit/Utica in Utica. She’s pictured with WXYZ Channel 7’s Glenda Lewis.

Macomb Township’s Claudete Rotary, right, was honored Aug. 28 for excellent customer service. She works as a housekeeper at the Hyatt Place Detroit/Utica in Utica. She’s pictured with WXYZ Channel 7’s Glenda Lewis.

Photo provided by Collette Williams Photography

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MACOMB TOWNSHIP — The Detroit Metro Convention & Visitors Bureau, or DMCVB, honored Claudete Rotary, of Macomb Township, Aug. 28 for excellent customer service at the 25th anniversary of the Recognition of Service Excellence Awards.

Rotary, 42, works as a housekeeper at the Hyatt Place Detroit/Utica in Utica, and was recognized as the Behind the Scenes category winner. She was one of about 40 nominees in that class.

“I feel grateful to be honored,” she said. “I don’t feel like this was a win only for myself. It was for everybody who works here, because we work very hard to make the guests happy.”

More than 650 people attended the awards ceremony at Sound Board at MotorCity Casino Hotel in Detroit.

Prizes that Rotary received include a round-trip plane ticket within the contiguous United States and Canada, $200 cash, two Detroit Tigers tickets and a bottle of champagne.

“She is an amazing representative of the Detroit hospitality industry,” said Jeff Stableford, general manager of the Hyatt Place Detroit/Utica. “She is very proud of what she does, and it shows every day.”

Award nominations were provided by clients, guests, supervisors and the general public. Rotary, who has worked at the hotel for eight years, was nominated by Jillian Stepp, assistant general manager at the hotel.

“If I had to pick a perfect employee, I would say that’s Claudete,” Stepp said. “It doesn’t matter what she’s doing or how much work she has — she’s always willing to help everyone.”

There were 187 nominees, and one winner in each of six categories was chosen.

Throughout her life, Rotary has been an example of turning life’s challenges into blessings.

“She takes the time to get to know and care for guests, creating lasting friendships,” a press release states. “She built a relationship with a Brazilian couple staying at the hotel as they permanently moved to the U.S.”

When Rotary found out the wife was pregnant, she threw the couple a baby shower in February and made sure they had what they needed for when the baby arrived.

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