Police were called to Auntie Anne’s, 412 W. 14 Mile, on a report of a fight just after 6:30 p.m. March 30.
By the time police got there the fight had been broken up, and officers talked to the women. According to reports, two Eastpointe women, ages 19 and 22, ordered pretzels, then left the immediate area. One woman started eating, then realized she’d been given the wrong pretzel dip. She and the other woman returned to the store, and both women were told they would have to pay for another order of dip because they’d eaten a portion, police said.
An argument ensued, and according to police, one of the customers threw dip at the employee, who threw dip back at them. According to reports, one of the customers and a security guard were struck in the face with nacho cheese. The customers reportedly tried to climb over the counter, and a scuffle ensued. A machine was knocked over in the melee and broken, police said. The 22-year-old sustained a minor injury, according to reports. At press time, the Troy City Attorney is reviewing the case for possible charges.
In a response posted on You Tube, Auntie Annie’s President and CEO Bill Dunn said, “I am disappointed to hear about the recent experience of some of our guests at a store of ours in Michigan. I’m working very closely with my team to gather all the facts surrounding this case.”
He noted that pretzels are supposed to be a “fun experience,” and that all guests at the store should be treated with respect and leave the store with a positive experience. He added that anyone who gets anything less than a “pretzel perfect” experience at the store should contact the company.
Company officials said staff at the Troy store received “extensive guest service training … to ensure similar situations never occur again.”
All 12 stores in metro Detroit offered free dip to customers April 5.