Lathrup launches citizen reporting tool

By: Kayla Dimick | Southfield Sun | Published October 30, 2019

File photo


LATHRUP VILLAGE — Do you have your eye on an issue in Lathrup Village?

Thanks to a new reporting tool, it may be fixed with a click.

At its Oct. 24 meeting, the Lathrup Village City Council approved a plan for the city to enter into a contract with SeeClickFix. Mayor Pro Tem Bruce Kantor and Councilwoman Donna Stallings were not at the meeting.

According to a previous report, the free app allows people to directly report quality-of-life issues and request city services.

With the app, residents can provide city staff with photos and specific descriptions of any issues they come across, from potholes to building maintenance issues.

Treasurer and Assistant City Administrator Pam Bratschi said other programs were looked into, but SeeClickFix best met the city’s needs.

“We have been talking about doing SeeClickFix, and we’ve looked into other software programs for residents to be able to (report issues) from their homes and their phones,” Bratschi said.

Prior to being launched in Lathrup Village, the app was already in use by several other communities. Southfield approved a contract for the app in August.

The annual cost of SeeClickFix is $4,800, which will come out of the city’s general fund, City Administrator Sheryl Mitchell said.

Southfield City Administrator John Michrina said in a previous report that the app is compatible with both Apple and Android devices, and works just like it sounds.

After a resident installs the app and wants to report a problem, they can take a photo of the issue and submit it through the app. The concern is then forwarded to city officials, and once the problem is addressed, the city can communicate with the resident through the app. The resident can also receive updates on when the matter is addressed.

The app also inserts the location of the problem automatically based on the phone’s GPS, or the resident can enter the location manually.

Mitchell said the app will allow for a more streamlined response to issues within the city.

“We were looking for an easy way for residents to be able to submit their requests for services, especially one that utilizes new technology,” Mitchell said. “If they see a pothole, they can take a picture of it and send it to us. On the administration side, everything will be streamlined to track and to make sure work orders are in place.”

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