Clawson introduces easier reporting with SeeClickFix

By: Victoria Mitchell | Royal Oak Review | Published April 20, 2016

 By utilizing a smartphone app or visiting Clawson’s website or Facebook page, citizens may take a photo of a possible code-enforcement violation and send it to the appropriate city official within minutes. The new service is available through Clawson’s new SeeClickFix web tool.

By utilizing a smartphone app or visiting Clawson’s website or Facebook page, citizens may take a photo of a possible code-enforcement violation and send it to the appropriate city official within minutes. The new service is available through Clawson’s new SeeClickFix web tool.

Photo by Victoria Mitchell

CLAWSON — See a problem? Want to report it? The entire process is as simple as a couple of clicks on a smartphone or a computer.

The city of Clawson rolled out SeeClickFix earlier this month, allowing registered users to directly report nonemergency issues and communicate with department heads via easy-to-use technology.

“That is going to be the main thing,” said Deputy City Clerk Michael Smith. “It is going to be ranging from nonemergency issues like potholes, tree issues, garbage — we did have a graffiti report — noise, animals … it is for the things someone would normally just call in, but now you can see it tracking or see if someone else in your neighborhood has already reported the same issue.”

Smith said the new web tool has already proved helpful. A registered user recently took a photo of graffiti behind a business on North Main Street, hit “send,” and the incident was acknowledged, reported and addressed. Smith said city officials may also use SeeClickFix to let the complainant know the matter they reported was resolved.

Citizens may include their names or report anonymously, and it all can be done from their phone or by accessing the system through the city’s website or Facebook page.

City officials stress that SeeClickFix should not be used for emergency public safety issues that require calling 911.

Smith said the program will provide a history and tracking system for city officials and a forum for citizen comments.

SeeClickFix also replaced the CityAnnouncement system, formerly the NotifyMe system, which was used to send out automated messages via phone and email regarding important municipal announcements.

Smith said residents must register again with the new SeeClickFix system to continue receiving the automated messages, and he hopes residents and visitors will take advantage of the form of communication.

Smith said SeeClickFix will be more efficient than the former CityAnnouncement/NotifyMe system and will save the city about $3,100 after the first year.

City officials said the former system cost $9,600 a year, and the cost of SeeClickFix is $8,000 for the first year, including a one-time $1,500 implementation cost.

“It is basically to take over the notification, plus then also have this other portal for citizen involvement,” Smith said. “And it saved us money in the grand scheme.”

When the new system was revealed to elected officials April 5, it was met with unanimous support; however, Mayor Penny Luebs did express caution that she hopes the new system would not be abused.

“I do hope it is well-utilized, and well-utilized in the appropriate manner in that something you would say to somebody face-to-face is what you would write, and not use the anonymity,” she said.

Smith said the system helps create better back-and-forth, which works toward the City Council’s current goal of better communication, more involvement and ensuring taxpayers are being heard.

“As they say, it improves increased communications between municipalities and the citizens they serve, and that is our whole intent,” he said.

Complete instructions on how to access and register for SeeClickFix via computer or smartphone are available by visiting www.cityofclawson.com.