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Beaumont offers sneak peek into $120.8 million new emergency center

Design prioritizes patient privacy

By: Victoria Mitchell | Royal Oak Review | Published August 21, 2017

 Beaumont Hospital doctor of emergency medicine James Ziadeh stands on the new helipad with direct access to the only Level I adult trauma center and Level II pediatric trauma center in Oakland County.

Beaumont Hospital doctor of emergency medicine James Ziadeh stands on the new helipad with direct access to the only Level I adult trauma center and Level II pediatric trauma center in Oakland County.

Photo by Deb Jacques

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ROYAL OAK — On Aug. 15, Beaumont Health officials offered a preview of the hospital’s new $120.8 million, 125,000-square-foot emergency center, which emphasizes patient privacy.

Upgrades include 99 private rooms, 54 medical observation rooms, state-of-the-art equipment, a cafe and a modern design. That design is patient- and family-centered and features a calming environment.

The new three-story facility is scheduled to open Aug. 31 and would be the first of four phases completed as part of the project. Once the new section opens to the public, the existing ER will undergo its transformation, which will include a section dedicated to pediatrics. Beaumont officials expect the entire renovation and expansion to be completed at the end of 2018, and the completed project will almost double the size of the original ER.

The new emergency center will be senior-friendly and include raised toilets, grab bars, non-slip flooring and easy-to-read print throughout all areas of the building. In addition to a helipad strategically located atop the new building, the center includes dedicated CT and MRI imaging and X-ray rooms within the center of four high-tech, expansive trauma bays. Beaumont Hospital, Royal Oak, is the only Level I adult trauma center and Level II pediatric trauma center in Oakland County.

“One of the great things about these trauma rooms is the close proximity to our CT scanner, which is just steps away,” said Scott Slater, Beaumont emergency room team leader. “The rooms also offer a lot more privacy than we had in our former trauma bays.”

Slater explained that two glass doors encase the sides of each spacious bay, allowing nurses to continually monitor each patient and allowing easier access for multiple health professionals coming in and out of the room.

“Emergency care is a critical and vital service to our communities and to the region that we serve,” said Beaumont Hospital, Royal Oak, President Rosanna Morris.

Morris said most trips to the emergency room are not planned or anticipated, making it a life event for which many are not prepared.

“This is why this project is so critically important,” she said. “Beaumont’s commitment to the patients and families in need of emergency care includes the physical environment where that care is delivered and received.”

Beaumont officials said a high priority was placed on input from medical professionals, patients and families, which helped drive the new design with privacy as a top priority.

“Privacy for the patients — unquestionably, that is the biggest advantage,” said doctor of emergency medicine James Ziadeh. “Obviously, there are advances in technology — which is part of what you would expect — but being able to provide an environment that respects people’s dignity and privacy is critical.”

Ziadeh explained that the new center will help keep people at ease by creating a calmer environment. The doctor said the more relaxed a patient is, the easier it is to arrive at a quality assessment of what is going on.

Bernadette White, Beaumont Hospital director of emergency services and the medical and surgical observation unit, echoed the desire to make sure capacity and privacy was priority No. 1.

“Truly, the No. 1 thing we hear from our community — the Royal Oak community — is, ‘I don’t want to come to the emergency center and lay in a gurney in front of a nurses’ station with six other patients in a gown to get care provided,” she said, adding that patients also want to talk with their ER physicians in private.

Other aspects of the new center designed for family members include more charging stations and better cellphone reception; skylights throughout the building; calming artwork; and the Beau to Go cafe that will be located near the emergency admitting desk for those needing a hot meal or snack.

“We deliver such high-quality care here at Beaumont that we want to match the environment for our patients and their families,” said Maureen Bowman, Beaumont Hospital vice president and chief nursing officer. “We want them to have the high-quality experience that matches the high-quality care, because that is what they deserve.”

The new center includes an acute minor care area that will expedite care for visitors with less serious injuries, allowing the patient to receive treatment and return home sooner. Services throughout the emergency center will allow for more point-of-care, bedside tests to enhance efficiency and get patients home sooner.

“Beaumont has always been a wonderful partner with Royal Oak,” said Royal Oak Mayor Michael Fournier. “We’re very proud of this investment coming to our community. We’re very fortunate to have such high-quality health care and to have this emergency center here in our city”

The new emergency center sneak peek follows the July opening of the Royal Oak campus’s $40 million Proton Therapy Center.

“There are a lot of great things going on with the city and with Beaumont,” Fournier said. “We look forward to working with Beaumont in the future. I’m sure this is just one of many investments and opportunities to provide world-class health care that southeast Michigan is going to see, as well as Royal Oak.”

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